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Energy Ombudsman Queensland (EOQ) has seen a 135 per cent increase in cases, compared to February 2008.
Energy Ombudsman Barry Adams said from 1 July 2008 to 28 February 2009, 8,896 people contacted EOQ about a problem with their energy supplier.
"This compares to 3,786 cases for the July 2007 to February 2008 period," he said.
"If we continue to receive an average of 1,100 cases a month, I expect we'll see around 13,300 cases for the financial year - almost double that of last year."
Accounts remain the biggest issue for Queensland's energy consumers, making up 70 per cent of complaints since July 2008.
"More than 2,800 people have sought assistance with payment difficulties, fees and charges, queries about people named on accounts, high and disputed accounts, and debt collection," Mr Adams said.
"Not receiving bills has been a major problem for many people as well as seniors not receiving the electricity and gas rebates they are entitled to.
"After investigation by EOQ, I anticipate that most of these problems will be sorted out by the end of March."
Poor customer service has affected another 512 people while 495 people complained about contracts and the conduct of energy salespeople.
Mr Adams said investigation by EOQ has resulted in satisfactory outcomes for thousands of Queenslanders.
"If you have a problem with your electricity or gas retailer, you must contact them first to try to find a solution," he said.
"However, if you're unhappy with the outcome, contact EOQ straight away on free call 1800 662 837 or email complaints@eoq.com.au.
"There are a number of options we can look at to help you - all for free."
Media contact:
Natasha Geritz on 3006 2676 or media@eoq.com.au
17 March 2009
