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If you have been disconnected and have taken the appropriate steps to get reconnected there are clear guidelines for the timeframes in which this reconnection must occur. These timeframes depend on the kind of electricity powerline you are connected to. Contact your energy supplier to find out more.
If you believe you are entitled to a rebate and do not receive it automatically, you must make a claim for the rebate from your energy supplier. If your rebate claim is rejected by your energy supplier and you still believe you are entitled to the rebate, you can contact us for assistance.
