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Residents affected by devastating storms and floods are encouraged to contact their energy retailers for assistance.
Energy Ombudsman Barry Adams said it was important people are given help to alleviate their problems.
"Recognising the severe hardship people are facing to rebuild their homes and their lives, I am pleased to say two of
"AGL and Origin have quickly established processes to help storm-affected people with their energy supply during rebuilding and paying accounts in financially difficult times.
"It is good news residents will now have one less thing to worry about."
AGL has put in place temporary arrangements for
AGL will waive all fees including contract termination, disconnection and reconnection for affected customers. This will ensure customers do not incur any service charges while their properties are being repaired. AGL will also consider payment extensions for customers suffering hardship. Contact AGL on 1300 309 132.
Origin is actively supporting customers affected by the recent storms.
Retail General Manager, Phil Craig, said "We understand that many of our customers are going through a difficult period."
"If customers are having problems we encourage you to contact Origin on 132 461 and we can discuss payment arrangements with you."
Mr Adams also encouraged other energy retailers to help their customers facing hardship after the storms.
"As always, people seeking assistance should contact their energy supplier first," he said.
"However, if you are unable to get the help you need, contact Energy Ombudsman
Distributed 21 November.
Media enquiries
Natasha Geritz on (07) 3006 2676 or media@eoq.com.au
