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Energy consumers can now check the performance of
Energy Ombudsman Barry Adams said 53 percent of complaints investigated in 2007-08 related to electricity and gas accounts.
"Over 1,600 people complained about fees and charges, payment difficulties, people not named on accounts, debt collection and unusually high or disputed accounts," Mr Adams said.
"Overall EOQ received 7,378 complaints of which 3,008 required investigation, 2,925 were referred back to the relevant energy supplier, 774 were referred to other organisations and 671 were general enquiries.
"In its first year of operation, EOQ has firmly established itself as an essential and valuable service for Queenslanders.
"We are helping Mums and Dads, pensioners, small business owners and energy entities receive a fair go for all in
In April, complaints doubled from 500 per month to over 1,000 per month following the transition of south-east
"Unfortunately the energy companies still haven't resolved these issues to a satisfactory standard and complaints are continuing to increase," Mr Adams said.
More than 500 people contacted EOQ about the terms and conditions of their energy market contracts and the inappropriate conduct of retailers attempting to sign customers to contracts.
Another 300 people had problems with new electricity or gas connections or extending energy supply to their property.
Mr Adams said it was important people gave their energy suppliers the opportunity to resolve the problem first.
"But if you are not happy with their response, help from EOQ is a free phone call away; phone 1800 662 837 or visit www.eoq.com.au to make a complaint online."
Copies of the 2008 Annual Report are available to download or for a hard copy, phone 1800 662 837.
First issued to the media 11 November 2008
