Media

EOQ provides a fair and independent dispute resolution service for energy consumers and suppliers. To meet this obligation, EOQ cannot comment on specific details of individual complaints or investigations because it could compromise the privacy of consumers who have made a complaint as well as disadvantage/advantage energy suppliers.

A range of information is available to the media on this website, specifically:

complaint statistics
decisions (determinations) made by the Energy Ombudsman
case studies
publications
current media statements (below)
previous media statements

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Media contact
Email: media@eoq.com.au
Phone: 1800 662 837

Media statements

13 November 2009
Don't lose your cool over energy bills this summer

13 October 2009
Queenslanders struggling to pay energy bills

26 June 2009
Help for households hit with electricity price hike

11 May 2009
Energy Ombudsman to visit Cairns

1 May 2009
Energy Ombudsman: Don't be left in the dark, seek help to pay energy bills

17 March 2009
135% case increase hits Energy Ombudsman